Privacy Policy — nustargames.com

1. Introduction & Scope

This Privacy Policy ("Policy") describes how nustargames.com ("Platform", "we", "us", "our"), operated through nustargamescom.club, collects, uses, stores, discloses, and protects the personal data of individuals ("Player", "User", "you") who register for, access, or use any service provided through the nustargames.com Platform.

This Policy applies to all personal data processed by nustargames.com in connection with the operation of our online gaming platform in the Philippines, including data provided during account registration, identity verification, payment transactions, customer support interactions, and Platform use generally.

2. Data Controller Information

nustargames.com acts as the data controller for personal data collected through nustargamescom.club. As data controller, nustargames.com determines the purposes and means by which your personal data is processed, in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.

Our designated Data Protection Officer (DPO) oversees data governance and compliance obligations. You may contact our DPO in respect of any privacy-related enquiry at: [email protected] (subject line: "Privacy / Data Protection Enquiry").

3. Personal Data We Collect

nustargames.com collects the following categories of personal data, to the extent relevant to each player's use of the Platform:

4. How We Collect Your Data

nustargames.com collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or submit any form on the Platform;
• Automatically — through cookies, log files, and tracking technologies as you navigate and use the nustargames.com Platform (see Section 9);
• From payment processors — GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment partners share transaction confirmation data required to credit your account;
• From identity verification providers — third-party KYC service providers engaged by nustargames.com to assist with document verification and age confirmation;
• From regulatory bodies — PAGCOR and relevant Philippine authorities may provide information relevant to responsible gaming compliance, exclusion lists, or regulatory investigations.

5. Purposes & Legal Bases for Processing

nustargames.com processes personal data only where a lawful basis exists under the Data Privacy Act of 2012. The primary legal bases we rely upon are:

• Contract performance — processing necessary to provide the gaming services you have registered for, process your transactions, and manage your account;
• Legal obligation — processing required to comply with PAGCOR regulatory requirements, Anti-Money Laundering Act obligations, Data Privacy Act compliance, and other applicable Philippine law;
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and non-essential analytics, where we have obtained your express consent, which you may withdraw at any time.

6. Disclosure to Third Parties

nustargames.com does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We disclose personal data to third parties only in the following circumstances:

• Service providers — KYC verification providers, payment processors (GCash / Maya / BPI etc.), IT infrastructure providers, customer support platforms, and analytics providers engaged by nustargames.com under data processing agreements requiring them to protect your data;
• Game providers — game software providers (e.g., JILI, PG Soft, Evolution) receive the minimum technical data necessary to deliver game content and record outcomes for each player session;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies where disclosure is required by law or regulatory obligation;
• Law enforcement — where disclosure is required by valid court order, subpoena, or lawful request by Philippine law enforcement authorities;
• Corporate transactions — in the event of a merger, acquisition, or asset sale involving nustargames.com, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

7. International Data Transfers

The nustargames.com Platform is operated primarily within the Philippines. Where personal data is transferred to or processed by service providers or game providers located outside the Philippines, nustargames.com implements appropriate safeguards — including contractual data transfer agreements and privacy impact assessments — to ensure that your data receives equivalent protection to that afforded under the Philippine Data Privacy Act of 2012.

We do not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing additional safeguards required by law.

8. Data Retention

nustargames.com retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations:

• Account and KYC data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations;
• Transaction and gaming records — retained for a minimum of five (5) years from the date of the transaction or gaming session;
• Communications and support records — retained for up to three (3) years from the date of the communication;
• Technical and log data — retained for up to twelve (12) months for security and fraud monitoring purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Cookies & Tracking Technologies

nustargames.com uses cookies and similar tracking technologies to operate and improve the Platform. Cookies used on nustargamescom.club fall into the following categories:

• Strictly Necessary Cookies — required for the Platform to function. These cannot be disabled. They maintain your login session, manage security tokens, and enable core Platform features;
• Functional Cookies — remember your preferences (e.g., language settings, recently played games) to improve your experience;
• Analytics Cookies — collect anonymized data on how players navigate the Platform to help us identify and fix issues and improve usability;
• Security Cookies — detect and prevent fraudulent login attempts and suspicious account activity.

You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. nustargames.com does not use advertising or cross-site tracking cookies.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nustargames.com:

• Right to be Informed — the right to know that nustargames.com is collecting and processing your personal data, the purposes for which it is being processed, and to whom it may be disclosed;
• Right of Access — the right to request a copy of the personal data we hold about you and information about how it is being processed;
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data we hold about you;
• Right to Erasure — the right to request deletion of personal data in circumstances permitted by law, including where the data is no longer necessary for the purpose collected and no legal retention obligation applies;
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes or on the basis of legitimate interests;
• Right to Data Portability — the right to receive your personal data in a structured, commonly used format;
• Right to Damages — the right to claim compensation for damages suffered as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all legitimate requests within fifteen (15) business days. Where requests are complex or numerous, this period may be extended by a further fifteen (15) business days with written notice.

11. Children & Minors

nustargames.com strictly prohibits the registration or use of the Platform by any individual under the age of twenty-one (21) years, in accordance with PAGCOR regulations. We do not knowingly collect personal data from individuals under 21 years of age.

Where we discover that an account has been registered by or on behalf of a person under 21, we will immediately close the account, delete all associated personal data to the extent permitted by law, and return any real-money deposits made. If you believe a minor has created a nustargames.com account, please notify us immediately at [email protected].

12. Security Measures

nustargames.com implements appropriate technical and organisational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields at rest on our database infrastructure;
• Two-factor authentication (2FA) for player accounts and internal staff systems;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of the Platform infrastructure;
• Automated intrusion detection and anomaly monitoring systems;
• Mandatory data privacy and security training for all nustargames.com staff with access to personal data.

While nustargames.com takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly of any suspected unauthorized access.

13. Amendments to this Policy

nustargames.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via the mobile number or email address on file, and the updated Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the nustargames.com Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree to the amended Policy, you must close your account and cease using our services.

14. Contact & Complaints

For questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data by nustargames.com, please contact us:

• Live Chat: Available 24/7 through the Platform support widget
• Email: [email protected] (subject: "Privacy Enquiry")

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.